Shipping policy
Shipping Policy
Last updated: July 29, 2026
Thank you for shopping with AbondiZ Gourmet. We carefully prepare and package every order to help ensure your products arrive safely and in excellent condition.
Shipping Area
AbondiZ Gourmet currently ships to eligible addresses throughout the United States.
At this time, we do not offer international shipping. We may also be unable to ship to certain restricted locations, including some P.O. boxes, military addresses, U.S. territories, Alaska, or Hawaii, depending on the product and shipping carrier.
Order Processing
Orders are generally processed within 2–4 business days after payment is successfully received.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.
During holidays, promotions, severe weather, or periods of high order volume, processing may take longer.
Shipping Rates
Shipping charges are calculated and displayed at checkout.
We offer free standard shipping on qualifying orders of $[AMOUNT] or more, after discounts and before applicable taxes.
Orders below the free-shipping threshold will be charged the shipping rate shown during checkout. Shipping charges may vary based on the order’s weight, destination, package size, and selected delivery method.
Local Pickup
Free local pickup is available for eligible orders at our designated pickup location.
Customers who select local pickup will receive an email, text message, or other notification when the order is ready. Please do not arrive before receiving a pickup-ready confirmation.
Orders must be picked up during the available pickup hours listed in the confirmation message. Customers may be asked to provide their order number and a valid photo ID.
Local pickup orders are not shipped and do not qualify for delivery unless separate arrangements are made and any applicable charges are paid.
Estimated Delivery Times
After processing, standard shipping generally takes approximately 3–7 business days. Delivery times are estimates and are not guaranteed.
AbondiZ Gourmet is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses, transportation disruptions, holidays, or other circumstances outside our control.
Order Tracking
When tracking is available, a shipping confirmation containing the tracking number will be sent after the order leaves our facility.
Tracking information may take up to 24–48 hours to update after the shipping confirmation is issued.
Perishable and Food Products
Some AbondiZ Gourmet products may be perishable, temperature-sensitive, fragile, or packaged in glass containers.
Customers are responsible for:
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Providing a complete and accurate delivery address
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Monitoring tracking information
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Ensuring someone is available to receive the package when necessary
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Refrigerating or properly storing products promptly after delivery
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Following all storage and handling instructions included with the order
We strongly recommend opening and inspecting food-product shipments immediately upon delivery.
Incorrect Shipping Addresses
Customers are responsible for reviewing their shipping information before completing an order.
Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.
AbondiZ Gourmet is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or inaccurate address.
Additional shipping charges may apply if an order must be shipped again.
Lost, Delayed, or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery is managed by that carrier.
If tracking shows that a package is delayed, please allow additional time for delivery and contact the carrier for an update.
If tracking shows that a package was delivered but it cannot be located, customers should:
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Verify the shipping address on the order.
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Check around the delivery location.
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Ask household members, neighbors, building staff, or front-desk personnel.
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Contact the shipping carrier.
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Contact AbondiZ Gourmet if additional assistance is needed.
AbondiZ Gourmet is not responsible for packages stolen or misplaced after the shipping carrier confirms delivery.
Damaged or Incorrect Orders
Please inspect your package immediately after delivery.
If an item arrives damaged, leaking, spoiled, broken, or incorrect, contact us within 48 hours of delivery.
Your message should include:
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Your name
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Your order number
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A description of the problem
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Clear photographs of the product
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Photographs of the shipping box and packaging
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A photograph of the shipping label
Do not discard the affected products or packaging until your request has been reviewed. Depending on the circumstances, we may provide a replacement, store credit, or refund.
Claims submitted without sufficient photographs or after the reporting period may not be eligible for resolution.
Returned or Refused Packages
Orders returned because of an incorrect address, failed delivery attempt, refusal, or failure to retrieve the package may not qualify for a refund, especially when the order contains food or perishable products.
Original shipping fees are nonrefundable. Additional charges may apply when reshipping is possible.
Changes and Cancellations
Orders may only be changed or canceled before processing begins.
Because food products may be prepared, packed, or produced specifically for an order, we cannot guarantee cancellation after an order has been submitted.
Contact Us
For shipping questions or assistance with an order, contact:
AbondiZ Gourmet
Email: hello@abondizgourmet.com
Phone: +1 (617) 466-1074
Pickup location: 103A Broadway, Chelsea, MA 02150
Please include your order number when contacting us.